Reviewer FAQ
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In the event you cannot verify the ID of the pilot in their submission video, you may request a copy of their ID via email. Zephyr does not support uploading, storing, or sharing ID images through the website.
In the event that the submission video cannot be played through the pilot’s sharing platform of choice, you may download the video to attempt the review.
If your computer cannot natively play the video format, we recommend using to try playing the video or converting the video using to a recognized format.
Sometimes a pilot might not set their link to shareable. In this case, you may mark the submission as “reattempt required” with a note saying the video link is not accessible.
Sometimes YouTube or other sharing platforms might block or remove specific content that violate their terms of service. In this case, you may mark the submission as “reattempt required” with a note saying the video is not accessible.
On the home dashboard of your reviewer account, a table will show how many submissions you reviewed during a given time period with date/time stamps.
This means that some reviewer has assigned the certification to themselves to review. Contact your certification coordinator to resolve the issue.
Yes, when the reattempt it submitted on a certification that you performed the original review, the certification will automatically be claimed by you. However, you still have 7 days from that date to review the certification. Otherwise it will be released for another reviewer to pick up.