> For the complete documentation index, see [llms.txt](https://wiki.zephyr-sim.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.zephyr-sim.com/certifications/reviewing-a-certification/reviewer-faq.md). # Reviewer FAQ Still not finding what your looking for? Contact us at with your support question. We will respond as soon as we receive your message.
Cannot read the ID of pilot in video In the event you cannot verify the ID of the pilot in their submission video, you may request a copy of their ID via email. Zephyr does not support uploading, storing, or sharing ID images through the website.
Video format unrecognized or will not play In the event that the submission video cannot be played through the pilot’s sharing platform of choice, you may download the video to attempt the review. If your computer cannot natively play the video format, we recommend using[ VLC Media Player](https://www.videolan.org/vlc/) to try playing the video or converting the video using [Handbrake](https://handbrake.fr/) to a recognized format.
Video link is set to private or taken down Sometimes a pilot might not set their link to shareable. In this case, you may mark the submission as “reattempt required” with a note saying the video link is not accessible. Sometimes YouTube or other sharing platforms might block or remove specific content that violate their terms of service. In this case, you may mark the submission as “reattempt required” with a note saying the video is not accessible.
How do I know how many submissions I’ve done? On the home dashboard of your reviewer account, a table will show how many submissions you reviewed during a given time period with date/time stamps.
What if the certification that I’m supposed to review has a “Reviewing” status? This means that some reviewer has assigned the certification to themselves to review. Contact your certification coordinator to resolve the issue.
How long to I have to review a certification once I claim it? 7 days
If I allow a reattempt, will I automatically be reassigned to the certification to review it? Yes, when the reattempt it submitted on a certification that you performed the original review, the certification will automatically be claimed by you. However, you still have 7 days from that date to review the certification. Otherwise it will be released for another reviewer to pick up.
Can I approve or deny a certification without the pilot submitting an attempt? Yes, you may claim a certification that has the **Awaiting Attempt** status. You will need to note the circumstances when you approve or deny the certification in the *notes* field.
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