Organization User Deletion

Overview

As an institution admin, if your organization was given permission to delete its users, you will see [1] a "Delete Organization Users" button on your dashboard under your "Utility" card or [2] a "Delete Users" action under the three dots icon in the Manage > Users table.

Note: you may only delete Students and Instructors from your organization.

Delete Organization Users Instructions

1. Click "Delete Users"

2. Make your selection (filters available on the left can filter by email or course)

3. Click "Delete"

4. Confirm the deletion by reading the warning text, typing "delete" in the input field and clicking "Delete"

   

The users marked for deletion are immediately removed from your organization and any associated data therein. They will also get an email notification like this:

FAQs

I tried deleting a user, but it said I do not have permission and I could only remove them from my organization

This could happen for a couple of reasons like the user belongs to another organization or has made a purchase on their own. The only thing you can do as an institution admin is remove them from the organization.

What happens if a user chooses to save their account?

Regardless of the user's choice to save their account or not, their association with your organization is immediately removed when you request to delete them.

If the user chooses to save their account, they will maintain access to the platform but may need to purchase a license to access the content they once had with your organization.