# Return Policy ## Digital Products NOTE: Only applicable to individual licenses. Not applicable to enterprise licenses. We issue refunds for digital products within 30 days of the original purchase of the product. We recommend contacting us for assistance if you experience any issues receiving or downloading our products. ## Physical Products We issue refunds for physical products within 30 days of the delivery of the order. We currently do not provide return shipping. Refunds will be issued after we receive the hardware and verify it is not damaged. If you have any trouble getting your hardware hooked up or believe it is damaged, please contact our support. ## Contact Us If you have any questions about our Returns and Refunds Policy, please contact us: * By email: --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://wiki.zephyr-sim.com/policies/return-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.