📝Reviewing A Certification

Signing up as a Reviewer

A Zephyr Administrator will send you an invite link to register on zephyr-sim.com as a Reviewer.

If you already have a Zephyr account, a Zephyr Administrator will add the Reviewer role to your account. The next time you sign in on zephyr-sim.com you will see a role select option in the navigation bar.

Reviewer Dashboard

The Reviewer Dashboard shows a Recent Activity and a Reviews Completed card.

The Recent Activity card will show any of your personal recent activity such as Zephyr SIM Reports as well as recent certifications that require attention.

The Reviews Complete card will show the number of certifications that you have reviewed in a given month.

Certifications Management

The most important dashboard page for a reviewer is the Certifications tab

On the Certifications tab, you will be able to manage and review certifications

The My Certifications table displays certifications that you have personally purchased. This tab will be seldom used as a Reviewer.

The Manage Certifications table is where the majority of Reviewer work is done

Certifications in the Manage Certifications table can have the following statuses:

• Reviewing - certification is currently under review

• Awaiting Review - certification is ready to be reviewed

• Awaiting Attempt - certification is ready for user to submit an attempt

• Awaiting Reattempt - certification is ready for user to submit another attempt (if first attempt was denied)

• Current - certification is current

• Denied - certification is denied

• Not Started - certification has not been activated

• Expired - certification has expired

• Revoked - certification has been revoked

• Suspended - certification has been suspended

Depending on the certification’s status, you will have different options when clicking the gear icon. Regardless of status, though, you will have a “View” option where you can see details about the certification

Reviewing a Certification

To review a certification, you will need to:

1. Login to Zephyr to process the request
2. Click Certifications on the left-hand navigation menu

3. Click the Manage Certifications table to expand it

4. Find the certification in the table that you would like to review

   1. Its status should be Awaiting Review. If not, follow these instructions

   2. Note: you may also claim certifications that are Awaiting Attempt. Under special circumstances, you may bypass the attempt submission process. For instance, if you live-proctor an attempt either in person or through a virtual meeting, you may bypass the attempt submission process. In the notes field when you are approving or denying the certification, you will need to note these circumstances.

5. Click the “Cog” Icon for the Certification then click “Claim”

“Claiming” a certification simply reserves that certification for you to review it. This prevents other Reviewers from reviewing the same certification

6. Once the Certification is Claimed, you will be able to summon the “Review Certification Attempt” window

7. Click the “View” button to open the user’s attempt in a separate window

If you have issues viewing the video: Follow the FAQ instructions for Video format unrecognized and Video link is private or taken down

8. Once you review the user’s video attempt, you may mark the attempt as “Approve”, “Deny”, or “Reattempt”

   1. Approve - the attempt was sufficient to merit the certification

   2. Deny - the attempt was no sufficient to merit the certification

   3. Reattempt - the attempt was technically incorrect, but the reviewer is allowing the user to resubmit

You must submit notes explaining why their attempt was denied

You must submit notes explaining what was incorrect with their submission

Allowing a reattempt still constitutes a single certification review